ROYAL CABLE – REACTIVATION MADE LIGHTER PROMO
Detailed Promo Mechanics as follows:
Account Status |
Amount to Settle in the Cashier | Conversion |
Remarks |
Suspended | 1 month MSF from old package plus Reactivation Fee | Proceed to Customer Retention to apply for a new contract under new package | Conversion Fee and remaining balance from MSF and Installation Fee will be waived.
Reactivation within 24 hrs*** |
Tap Disconnected
(Units not surrendered) |
1 month MSF from old package plus Reconnection Fee | Proceed to Customer Retention to apply for a new contract under new package | Conversion Fee and remaining balance from MSF and Installation Fee will be waived |
Suspended
Units Surrendered in the office.
With Pending JO for Disconnection
|
1 month MSF from old package plus Reactivation Fee | Proceed to Customer Retention to apply for a new contract under new package | Conversion Fee and remaining balance from MSF and Installation Fee will be waived
For service within 3-5 working days |
Suspended
Units Surrendered in the office per subs’ disclosure
WITHOUT Pending JO for Disconnection
|
1 month MSF from old package plus Reactivation Fee | Proceed to Customer Retention to apply for a new contract under new package | Conversion Fee and remaining balance from MSF and Installation Fee will be waived.
For service for at least seven (7) working days
|
Suspended – Units misplaced by the subscriber | 1 month MSF from old package plus Reactivation Fee and P900.00 (from P1,800.00) for misplaced digibox and P1,800.00 (from P3,600.00) for misplaced modems | Proceed to Customer Retention to apply for a new contract under new package | Conversion Fee and remaining balance from MSF and Installation Fee will be waived
For service for at least seven (7) working days |