FAQs

Frequently Asked Questions

Internet

Cable

Billing & Payment

Account

Services provided:

  1. ROYAL BROADBAND
  2. ROYAL FIBER SERVICE

Royal Cable guarantees a a speed of 256kbps across all packages with minimum guaranteed speed that serves up to 75% burstable and 50% to 80% reliability.

Value-added services may also be provided under a separate agreement and subject to the terms and conditions of such service.

There are a few things you can do to improve slow internet.

  1. Restart your router. This can often fix minor issues that can cause slow speed.
  2. Move your router to a more central location. This will help to improve the signal strength and range of your Wi-Fi network.
  3. Use a Wi-Fi extender. If your router is not able to reach all areas of your home, you can use a Wi-Fi extender to extend the range of your network.
  4. Get a wired connection. If you are able to, connecting your devices to your router with a wired connection or LAN cable will always be faster than using Wi-Fi.
  5. Reduce the number of devices using your Wi-Fi. If there are many devices connected to your Wi-Fi network, this can slow down the speeds for everyone. Upgrade your subscription plan to cover all the devices connected.
  6. Close unnecessary applications. When you are not using an application, close it. This will free up resources on your computer and improve your internet speeds.
  7. Scan for viruses and malware. Viruses and malware can slow down your internet speeds. Use a reputable antivirus program to scan your device for viruses and malware on a regular basis.
  8. Contact your internet service provider. If you have tried all of the above and you are still experiencing slow internet speed, contact our Customer Service Hotline #8822.

Here are some things you can do if you are unable to connect to the internet:

  1. Check your internet connection. Make sure that your modem and router are turned on and that all of the cables are properly connected.
  2. Restart your modem and router. This can often fix minor issues that can cause problems with your internet connection.
  3. Check for a power outage. If there is a power outage in your area, this could be the reason why you are unable to connect to the internet.
  4. Check for an internet outage. Your internet service provider may be experiencing an outage. You can check for outages by contacting our Customer Service Hotline #8822 or by checking website for updates.
  5. Check your firewall settings. Your firewall may be blocking your internet connection. You can try disabling your firewall to see if this fixes the problem.
  6. Update your drivers. Outdated drivers can sometimes cause problems with your internet connection. You can update your drivers by visiting the website of your device manufacturer.
  7. Contact your internet service provider. If you have tried all of the above and you are still experiencing slow internet speed, contact our Customer Service hotline at #8822.

Here are the steps on how to change your Wi-Fi password:

  1. Open a web browser and type your router’s IP address into the address bar.
    If you are unsure of your router’s IP address, you can usually find it on the router itself or in the box that came with it.
  2. You will be prompted to enter a username and password. The default username and password are usually “admin” and “password”. If you are unsure of your router’s username and password, you can usually find them on the router itself or in the documentation that came with it.
  3. Once you have logged in, you will need to find the Wireless or Wi-Fi settings. The exact location of these settings may vary depending on your router’s manufacturer. However, they are usually located under the Security or Wireless Security tab.
  4. In the Wireless or Wi-Fi settings, you will need to enter a new password for your Wi-Fi network. The password should be at least 8 characters long and should include a mix of upper- and lower-case letters, numbers, and symbols.
  5. Once you have entered a new password, you will need to click Save or Apply. Your Wi-Fi password will then be changed.

Note: After you have changed your Wi-Fi password, you will need to reconnect all of your devices to your Wi-Fi network using the new password.

Here are some tips for creating a strong Wi-Fi password:

  • Use a combination of upper-and lower-case letters, numbers, and symbols.
  • Do not use any personal information, such as your name, birthday, or address.
  • Do not use any dictionary words.
  • Make the password at least 8 characters long.
  • Change your Wi-Fi password regularly.

By following these tips, you can help to keep your Wi-Fi network secure.

Yes, you can change your current internet speed subscription. Royal Cable allows you to upgrade or downgrade your plan at any time. However, there may be some restrictions, such as a minimum contract term or a fee on changing plans.

To change your internet speed subscription, you will need to contact our Customer Service Hotline at #8822 or message us directly on our official Facebook page. https://www.facebook.com/royalcablevision

They will be able to help you determine if there are any restrictions and what is the process for changing plans.

Here are some things to keep in mind when changing your internet speed subscription:

Check your contract terms. Make sure that you understand the terms of your current contract before you change plans. Some contracts may have early termination fees, installation or conversion fees so you may want to wait until your contract term is up before you change plans.

Consider your needs. Think about how you use the internet and what speeds you need. If you only use the internet for basic tasks like browsing the web and checking email, you may not need to upgrade. However, if you often stream video or play online games and lots of devices connected to the internet, a subscription plan upgrade is necessary.

Planned system maintenance is a process of inspecting, repairing, and replacing parts of a system on a regular basis to prevent unexpected breakdowns. It is a proactive approach to maintenance that aims to keep systems running smoothly and efficiently. It is performed when a system is showing signs of wear and tear, but has not yet broken down.

There are two main types of planned system maintenance:

  1. Preventive maintenance: This type of maintenance is performed on a regular schedule, regardless of whether the system is showing any signs of problems.
  2. Emergency System maintenance: Unplanned /Emergency System maintenance is performed when a system breaks down unexpectedly.

Planned system maintenance can be beneficial for a number of reasons, including:

a. Reduced downtime: By preventing unexpected breakdowns, planned maintenance can help to reduce downtime and keep systems running smoothly.

b. Increased efficiency: Well-maintained systems are more efficient and can save money on energy costs.

c. Improved safety: Well-maintained systems are safer to operate and can help to prevent accidents.

d. Extended lifespan: Planned maintenance can help to extend the lifespan of systems and reduce the need for replacement.

The length of time it takes to perform planned system maintenance can vary depending on the size, complexity as well as the specific tasks that need to be performed.

However, in general, it takes anywhere from a few hours to a few days.

For example, preventive maintenance tasks can be completed relatively quickly, while Emergency System maintenance tasks such as repairing a broken component can take more time. Additionally, if the damage to the system is large and complex, it may require multiple technicians to perform the maintenance tasks, which can also add to the overall time it takes to complete the maintenance.

If the maintenance is not scheduled properly, it can lead to unplanned downtime for the system.

Here are some factors that can affect the length of time it takes to perform planned system maintenance:

  • The size and complexity of the system: Larger and more complex systems will typically require more time to maintain.
  • The specific tasks that need to be performed: Some tasks, such as repairing a broken component, will take longer than others.
  • The unexpected: Unexpected events, such as bad weather or power outages, and fallen post can also delay maintenance.

You can find out if you are affected by a planned system outage by checking Royal Cable’s Official Facebook page (https://www.facebook.com/royalcablevision) advisory for maintenance provided with information about the outage including the dates and times of the outage, affected areas and any workarounds that may be available.

Additional tips for staying informed about planned system outages:

a. Keep your contact information up-to-date with your Royal Cable account that you use. – This will ensure that you receive any important notifications about planned outages.

b. Check Royal Cable social media pages ( Follow our Royal Cable Facebook Page https://www.facebook.com/royalcablevision) on a regular basis. This is a good way to stay up-to-date on the latest news and information including any planned outages.

Be prepared for unplanned outages. Even if you are not aware of the situation, it is always a good idea to be prepared for the possibility of an unplanned outage. This means having a backup plan in place for things like accessing important documents or files, communicating with others, and staying entertained.

Sign up on myRC ACCOUNT for email alerts. This is a great way to be sure that you are always notified of important changes, such as planned outages.

https://account-royalcable.com/

Here are the link where you can view the complete channel lineup on the package you availed from Royal Cable. Website: http://www.royalcable.com.ph/tv-channels/

There are a few reasons why some channels may not be available anymore. Here are some of the most common reasons:

a. The channel has gone out of business. This is the most common reason why a channel is no longer available.

b. The channel has moved to a different provider or remove from linear services. The channel is no longer broadcasting in your area. This can happen if the channel is no longer available over the air, or if your cable or satellite provider has dropped the channel.

c. This can happen if the channel signs a deal with a different provider, such as a streaming service. In this case, you may still be able to watch the channel, but you will need to subscribe to a streaming service that carries it.

d. The channel is temporarily unavailable due to technical problem. This is less common, but it can happen. If a channel is experiencing technical difficulties, it may be temporarily unavailable until the problems are fixed.

If you are not sure why a channel is no longer available, you can contact our Customer Service Hotline at #8822 for more information.

To our valued subscribers, we are pleased to inform you that the following areas and billing/due dates are as follows.

Royal Cable Offices where you can pay your bills:

  • Pavilion Mall – Biñan – In front of Activity Center Building B Pavilion Mall Brgy. San Antonio Biñan Laguna
  • Tagapo Sta. Rosa City – Unit C, La Cienega Bldg., #309 Brgy. Tagapo Sta. Rosa City Laguna
  • Sala Cabuyao – #41 JP Rizal Street (In front of Shineland Subd.) Brgy. Sala, Cabuyao Laguna
  • Centro Mall Branch – Ground Floor near back entrance Brgy. Pulo Cabuyao Laguna
  • Parian Calamba Branch – Ragasa Bldg. (In front of Calamba Doctors Hosp.) Brgy. Parian Calamba Laguna
  • Los Baños Office – #10395 Lopez Ave., Los Baños, Laguna
  • Calauan Office – 7 M Soriano Calauan Laguna
  • Victoria Office – #124 JP Rizal St., Barangay Nanhaya Victoria Laguna
  • Nagcarlan Office – #187 J. Lirio Nagcarlan Laguna
  • Cavinti Office – Rizal St., Poblacion Cavinti Laguna
  • San Pablo Office – Double “A” Arcade Corner Schetelig Ave., & Efarca Village Brgy.,

IV A San Pablo Laguna

Pay your bills quickly and easily in just a few simple steps through the following accredited Payment Channels.

Payment Channels:

  • Shopee Pay
  • SM Bills Pay
  • RCBC Online
  • Bayad Center
  • Maya
  • GCash
  • 7 Eleven
  • AUB

Please note that there are some of payment centers post payments in real time, while others take three or more working days after payment has been made. To ensure timely posting and avoid missing your due dates, make sure to pay your bills at least three working days prior the due date.

With our online bill payment service, paying your bills has never been this easy.

Pay your bills quickly and easily in just a few simple steps through the following accredited Payment Channels.

Payment Channels:

  • Shopee Pay
  • RCBC Online
  • Maya
  • GCash

Please note that there are some of payment centers post payments in real time, while others take three or more working days after payment has been made. To ensure timely posting and avoid missing your due dates, make sure to pay your bills at least three working days prior the due date.

Using myRC Account, you may view and pay your bills from anywhere, at any time.

You can check your billing statement online whenever you want and enjoy the convenience of having exclusive access to your account.

How can I receive my Billing Statement?

Click this link to choose your preferred delivery options for your Billing Statement. https://form.jotform.com/RoyalC…/soa-delivery-request-form

myRC Account is an online portal for Royal Cable subscribers to view and manage their accounts and services. It allows subscribers to:

  • View account details, including subscription plan, billing information, and payment history.
  • Pay bills online using a variety of payment methods, including credit card, debit card, and e-wallets.
  • Sign up for paperless billing.
  • Access exclusive offers and promotions.

How to create myRC Account?

Simply visit www.royalcable.com.ph to register and create the myRC Account.

  1. Go to https://account-royalcable.com/
  2. Click the sign-up button. Use the name registered to Royal Cable and contract number.
  3. Once the registration is complete, an email notification will be sent to your email address.

Here are the steps on how to transfer your cable and/or internet service to a new address:

Contact Royal Cable Customer Service at least two weeks before your move date. This will give them enough time to process your request and schedule a technician to come to your new home.

They will need this information to check if their service is available at your new address and to schedule a technician to come and set up your service.

Ask the customer service representative about transfer fees or any charges.

If Royal Cable does not offer service at your new address, you will need to sign up for the termination of contract you may ask the customer service representative if there will be any charges or unpaid balance.

Pack up your modem/router, cable box and Wi-Fi extension and take them with you to your new home. You will need these devices to connect to the cable and/or internet.

On the day of your move, call your Royal Cable to schedule a technician to come and set up your service. The technician will install your modem and router and connect you to the internet.

Here are some additional tips for transferring your internet service to a new address:

Check your contract with Royal Cable to see if there are any early termination fees. If you’re moving before your contract is up, you may have to pay a fee to terminate your service.

To put your cable and/or internet service account on hold, you will need to contact a Royal Cable Customer Service Representative.

Ask a customer service representative and explain that you will be going on vacation and would like to put your account on hold.

Provide the customer service representative with your account information. This will include your account number, service address, and start and end dates for the hold.

The customer service representative will create a request to hold your account. This may take a few days to approve. This will prevent you from being billed for service during the time that your account is on hold.

You may be required to provide any legal documents as a requirement to put your account on hold. Most of the examples are plane tickets back and forth, house construction or building permits, etc.

You may be required to pay a fee for the hold. The amount of the fee will vary depending on your contract details.

Here are some additional tips for putting your internet service account on hold:

Start the process at least two weeks before you go on vacation. This will give Royal Cable enough time to process your request and make the necessary arrangements.

Be sure to ask about any fees that may be associated with the hold.

Make sure you know the start and end dates for the hold. You will not be able to use the internet during the time that your account is on hold.

Ask the customer service representative about any special instructions for putting your account on hold. There will be specific requirements that you must meet in order to put your account on hold.

To reconnect your internet service, you will need to contact a Customer Service Representative. The specific process for doing this will vary depending on your existing or previous contract, but here are some general steps:

Speak to a customer service representative. Explain that you would like to reconnect your internet service.

Provide the customer service representative with your account information. This will include your account number, service address, and the date you would like your service to be reconnected.

You may be required to pay a reconnection fee, balance or any fees. The amount of the fee will vary depending on your provide account details.

The customer service representative will reconnect your service. This may take a few hours or even a day or two, depending on your contract status.

Here are some additional tips for reconnecting your internet service:

Start the process at least 24 hours before you need your service to be reconnected. This will give Royal Cable enough time to process your request and make the necessary arrangements.

Be sure to ask about any fees that may be associated with the reconnection.

Make sure you know the date you would like your service to be reconnected. Your service may not be reconnected immediately, so it is important to give your Royal Cable enough time to process your request.

Asked a Royal Cable Customer Representative about any special instructions for reconnecting your service.

In most cases, you cannot terminate your cable and/or internet service contract through call, chat, or email instead of going to Royal Cable office. This is because Royal Cable require you to fill out a form requesting to terminate the service and the contract usually specifies that you must terminate your service in person.

You may be able to negotiate a termination fee with Royal Cable. This is especially likely if you are still within the early termination period of your contract. However, it is important to remember that even if you are able to negotiate a termination fee, you will still be responsible for paying any outstanding balance on your account.

You will be require to surrender any modem, router, cable box and Wi-Fi extension in good condition.

Here are some tips for terminating your internet service contract:

Start the process as early as possible. This will give you more time to negotiate a termination fee and avoid any late fees.

Read your contract carefully. Make sure you understand the terms of your contract, especially the early termination clause.

Contact Royal Cable Customer Representative and ask about their termination policy. Find out what methods they allow for terminating your service and any fees that may be associated with termination.

Pay any outstanding balance on your account. Even if you are able to negotiate a termination fee, you will still be responsible for paying any outstanding balance on your account.

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